Introduction

FamilyTime Centers respects California residents' privacy rights and provides transparent information about personal data collection and use. We comply with all disclosure requirements and honor your data rights in accordance with California Consumer Privacy Act provisions and state privacy regulations.

Scope and Application

CCPA Coverage: The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This disclosure explains how we collect, use, and share your personal information and your rights under CCPA.

Business Classification: FamilyTime Centers operates as a healthcare provider and business under CCPA definitions, collecting and processing personal information for commercial purposes related to mental health service delivery.

Exemptions: Certain activities may be exempt from CCPA requirements, including personal information collected and used in compliance with HIPAA for treatment, payment, and healthcare operations.

Personal Information We Collect

Identifiers: We collect personal identifiers including:

• Full name and aliases

• Postal address and email address

• Phone numbers

• Social Security number

• Driver's license or state identification numbers

• Insurance information and member IDs

Protected Classifications: We may collect information about protected characteristics including:

• Age and date of birth

• Gender and gender identity

• Sexual orientation (when relevant to treatment)

• Race and ethnicity (for demographic purposes)

• Disability status (when relevant to treatment accommodations)

Commercial Information: We maintain records of:

• Services purchased or considered

• Payment history and billing information

• Insurance claims and coverage details

Internet Activity: Our website and platforms may collect:

• IP addresses and device identifiers

• Browsing history on our website

• Search history within our platforms

• Interaction with our digital content

Professional Information: We may collect:

• Employment information (when relevant to treatment)

• Education history (when relevant to treatment)

• Professional licenses or certifications

Health Information: As a healthcare provider, we collect protected health information including:

• Mental health history and symptoms

• Treatment records and progress notes

• Medication information

• Assessment results and diagnoses

  
  
  

Sources of Personal Information

Direct Collection: Most personal information is collected directly from you through:

• Intake forms and assessments

• Therapy sessions and communications

• Website interactions and account creation

• Payment processing and insurance verification

Third-Party Sources: We may receive information from:

• Insurance companies and healthcare plans

• Other healthcare providers (with your consent)

• Family members or emergency contacts (with your consent)

• Public records or databases (when legally permitted)

  
  
  

Business Purposes for Collecting Information

Healthcare Services: We use personal information to:

• Provide mental health treatment and therapy services

• Conduct assessments and develop treatment plans

• Coordinate care with other healthcare providers

• Monitor treatment progress and outcomes

Business Operations: Personal information supports:

• Appointment scheduling and communication

• Payment processing and billing activities

• Insurance verification and claims processing

• Quality assurance and compliance monitoring

Legal Compliance: We use information to:

• Comply with healthcare regulations and licensing requirements

• Respond to legal requests and court orders

• Report suspected abuse or safety concerns as required by law

• Maintain required documentation and records

  
  
  

Categories of Third Parties

Healthcare Providers: We may share information with:

• Psychiatrists and medical doctors involved in your care

• Specialists providing consultation or referral services

• Emergency medical personnel when necessary for safety

Business Associates: Information may be shared with:

• Telehealth platform providers

• Electronic health record systems

• Billing and payment processing services

• IT support and cybersecurity providers

Insurance Entities: We share information with:

• Health insurance companies for claims processing

• Workers' compensation carriers when applicable

• Employee assistance programs when relevant

Legal and Regulatory Bodies: Information may be disclosed to:

• Court systems when legally required

• State licensing boards during investigations

• Child Protective Services or Adult Protective Services when required

• Law enforcement agencies when legally mandated

• Public health authorities for reporting requirements

  
  
  

Your CCPA Rights

Right to Know: You have the right to request information about:

• Categories of personal information we collect about you

• Specific pieces of personal information we have collected

• Sources from which we collect personal information

• Business purposes for collecting or selling personal information

• Categories of third parties with whom we share personal information

Right to Delete: You may request deletion of your personal information, subject to certain exceptions including:

• Completing transactions or providing requested services

• Complying with legal obligations

• Maintaining healthcare records as required by law

• Exercising free speech or other rights

Right to Opt-Out: While we do not sell personal information in the traditional sense, you have the right to opt-out of any sales or sharing for commercial purposes.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights by:

• Denying goods or services

• Charging different prices or rates

• Providing different levels of service quality

• Suggesting you will receive different treatment

Right to Correct: You may request correction of inaccurate personal information we maintain about you.

Right to Limit Use: You may request that we limit the use or disclosure of your sensitive personal information.

Exercising Your Rights

Request Methods: You may exercise your CCPA rights by:

• Emailing us at Support@familytimecenters.com

• Calling our privacy line during business hours

• Submitting written requests to our administrative office

• Discussing requests with your therapist during sessions

Verification Process: To protect your privacy, we must verify your identity before processing requests. This may involve:

• Confirming personal identifiers

• Answering security questions

• Providing documentation of identity

• Using knowledge-based authentication

Response Timeline: We will respond to verified requests within 45 days, with possible extensions of up to 90 days for complex requests.

Authorized Agents: You may designate an authorized agent to make requests on your behalf by providing proper documentation and authorization.

Data Retention and Deletion

Retention Periods: We retain personal information for different periods based on:

• Legal and regulatory requirements (typically 7+ years for health records)

• Ongoing treatment relationships

• Business operational needs

• Contractual obligations

Secure Deletion: When personal information is deleted, we use secure methods to ensure information cannot be recovered or reconstructed.

Retention Exceptions: Some information may be retained longer when required for:

• Ongoing legal proceedings

• Regulatory compliance

• Public health requirements

• Risk management purposes

  
  
  

Sensitive Personal Information

Definition: Sensitive personal information includes:

• Social Security numbers and driver's license numbers

• Account login credentials

• Precise geolocation data

• Health information

• Information about sexual orientation or gender identity

Limited Use: We limit the use of sensitive personal information to:

• Providing healthcare services

• Ensuring security and safety

• Complying with legal requirements

• Quality assurance activities

  
  
  

Third-Party Relationships

Service Providers: We contract with service providers who:

• Assist with business operations

• Maintain strict confidentiality agreements

• Comply with CCPA requirements

• Use information only for specified purposes

No Sale of Information: We do not sell personal information to third parties for monetary consideration or other valuable consideration.

Limited Sharing: Any sharing of personal information is done for:

• Healthcare purposes with your consent

• Legal compliance requirements

• Business operations with contracted providers

  
  
  

Security Measures

Data Protection: We implement comprehensive security measures including:

• Encryption of data in transit and at rest

• Access controls and authentication systems

• Regular security assessments and updates

• Employee training on data protection

Incident Response: In the event of a data breach affecting personal information, we will:

• Investigate and contain the incident

• Notify affected individuals as required by law

• Report to regulatory authorities when required

• Implement corrective measures to prevent future incidents

  
  
  

Changes to This Disclosure

Updates: We may update this CCPA disclosure periodically to reflect:

• Changes in our data practices

• New legal requirements

• Business operational changes

• Technology updates

Notification: We will provide notice of material changes through:

• Website posting of updated disclosure

• Email notification to active clients

• Direct communication during therapy sessions

  
  
  

Contact Information for Privacy Rights

Privacy Officer: Direct CCPA-related inquiries to our designated privacy officer at Support@familytimecenters.com.

Business Hours: Privacy requests are processed during regular business hours, Monday through Friday.

Written Requests: Mail written requests to our administrative office with attention to Privacy Officer.

Response Guarantee: We are committed to responding to all valid CCPA requests within required timeframes and providing clear, comprehensive information about your privacy rights.